Workflow, environment and release: ____
Customer service owner: ___
Technical owner: __
Handover date: _____
| Task to demonstrate | Exercise | Evidence and owner | Ready / gap |
|---|---|---|---|
| Review operating health | Locate an aged queue and identify its next owner. | ______ | ______ |
| Resolve a normal exception | Inspect evidence, record a decision and verify continuation. | ______ | ______ |
| Maintain a source | Identify an outdated record and follow the approved update process. | ______ | ______ |
| Manage access | Confirm the correct role and remove an expired support permission. | ______ | ______ |
| Recover from a failure | Pause affected work, verify system state and follow the recovery procedure. | ______ | ______ |
| Evaluate a supported change | Inspect cases, decide whether to release and identify the rollback path. | ______ | ______ |
| Review value | Reconcile attempts, accepted outcomes, remaining effort and costs. | ______ | ______ |
Transferred materials: Configuration reference, operating runbook, evaluation set, incident procedure, change process, support contacts and agreed export documentation.
Customer-operated scope: ____
Software maintenance/support scope: ___
Optional Managed Operations scope: __
Outstanding conditions and due dates: _____
Decision: Accepted / Conditional / Not ready.
Acceptance owners: Customer process owner, technical/control owners and Wildchild delivery owner, as agreed for the engagement.
Keep unknowns visible. This worksheet supports a discussion; completing it does not establish deployment readiness.
Wildchild / Customer operation